Abstract:

Objective　To analyze the psychological experience of workplace violence in junior nurses, and to provide references and basis for related research. Methods　The descriptive phenomenological research method was used. Semi-structured in-depth interviews were conducted on 12 female junior nurses who suffered workplace violence at Zhongshan Dongfeng People's Hospital from August to September 2021. They were 21-28 years old and had worked 1-4 years. The data were analyzed by the Colaizzi 7-step analysis method. Results　The psychological experience of young nurses subjected to workplace violence was mainly divided into three categories: emotional experience, coping style experience, and cognitive experience. The emotional experience included negative emotion and self-reflection; the coping experience included individual coping and seeking external support; the cognitive experience included adaptation and understanding of occupation, adjustment of coping style, and recognition of personal emotional regulation ability. Conclusion　Managers should pay attention to the training of workplace violence, strengthen the negative emotional counseling of nursing staff, and carry out the training of coping knowledge and communication skills of workplace violence.

Key words:

Junior nurses, Workplace violence, Qualitative research

摘要：

目的　分析低年资护士遭受工作场所暴力事件的心理体验，为相关研究提供参考与依据。方法　采用描述性现象学研究方法，于2022年8月至9月对中山市东凤人民医院遭受工作场所暴力事件的12名低年资女护士进行半结构化深度访谈，受访者年龄21～28岁，工作年限1～4年。采用Colaizzi 7步分析法分析资料。结果　低年资护士遭受工作场所暴力的心理体验主要分为情绪体验、应对方式体验和认知体验3类。情绪体验包括负性情绪和自我反思；应对方式体验包括个体自我应对和寻求外部支持；认知体验包括对职业的适应与理解、调整应对方式、正视个人的情绪调节能力。结论　管理者应注重工作场所暴力事件的相关培训，增强护理人员负性情绪疏导，开展工作场所暴力事件的应对知识与沟通技能培训。

关键词:

低年资护士, 工作场所暴力, 质性研究